Pure Casino User Terms and Conditions
Play with clarity and stay in control. In Canada, the simplest way to get started is by understanding the rules.
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Below are the practical terms that shape how accounts, payments, bonuses, and support work at Pure. Before you register, deposit in CAD, or request a withdrawal in CAD, it helps to know the steps and expectations.
Account Eligibility in Canada
You can open an account and use the platform once you meet our eligibility standards in Canada. Access depends on accurate details, maintaining a single account per person or household, and completing verification when required.
- Keep one profile per person or household to meet Canada requirements.
- Provide real, current account information to avoid interruptions.
- Use your profile dashboard for guidance on account and payment actions.
- Contact support at any step if something is unclear.
Identity Verification Requirements
Complete your identity check before you try to deposit or withdraw. We require proof of age, identity, and residence to keep access limited to eligible players in Canada.
Preparing documents early helps your account move smoothly through review. If anything is missing or does not match your profile, approval can take longer.
- Government photo ID where your name and birth date are easy to read.
- Proof of address, such as a utility bill or bank statement that is less than three months old.
- A payment-method image, with sensitive details hidden and only the last digits visible.
Upload documents in your verification area after logging in, then wait for confirmation. In most cases, verification completes within 24 to 48 hours, and you will receive an email update.
Deposits & Withdrawals in CAD
You can use deposits and withdrawals once verification is approved and your account is in good standing. Transaction minimums and maximums can vary by provider, and the interface shows the applicable limits.
Withdrawals follow safeguards designed to support Canada financial compliance standards. Where possible, we pay out to the same method used for your deposit, which helps reduce fraud exposure.
| Stage / Method | Limits (CAD) | Typical Timing |
|---|---|---|
| Age & identity verification (required before deposits/withdrawals) | All transactions involving $ are frozen until age verification is completed | Must be completed before any financial matter is reviewed |
| Withdrawal request (review stage) | Daily Limits: Users can ask for up to [DAILY_LIMIT] $ every day | Review window usually lasts up to 72 hours |
| Withdrawal after approval | Minimum and maximum transaction limits may differ by provider (clearly shown) | Once approved, money moves according to the provider's schedule |
| Provider confirmation (typical completion) | When possible, use the same method for deposits and withdrawals in $ (best speed) | In most cases, confirmed in 24 to 48 hours |
| Cheque verification documents (profile upload) |
|
Approval takes longer if submissions don’t match or are missing |
| Bonus withdrawal eligibility (wagering completion) | Example: 100 $ bonus with 30x multiplier → must bet 3,000 $ total before payout request | Wagering Status: must finish any wagering that is still open before starting a withdrawal |
| Dispute / complaint escalation (Canada) |
|
If unresolved, file with appropriate Canadian regulatory body or an approved ADR provider |
Payout timelines depend on the chosen payment route and your account security status. Bank transfers can take up to five business days, while e-wallets usually settle within 24 hours after approval.
If your account is not fully verified, withdrawal requests remain on hold until documents are accepted. For faster handling, upload files early and keep details consistent across your profile.
Bonus Terms & Wagering Rules
Promotions work best when the conditions are clear, so bonus terms deserve close attention. Wagering requirements explain how many times promotional value must be played through before withdrawing.
If wagering rules are not met, bonus funds and related winnings can be forfeited. The simplest approach is to track progress in your dashboard and withdraw only after completion.
- Rollover can average between 20 and 50 times the deposit or bonus amount.
- Slots typically contribute fully, while other categories may contribute less or not at all.
- Single-bet caps can apply, often between 5 and 10 $ during active promotions.
- Time limits may apply, often between 7 and 30 days after activation.
Fair Play Standards
We protect fair play by enforcing rules against cheating, coordinated play, and exploiting technical issues. Games run on algorithms checked and approved by third-party auditors, and outcomes cannot be altered.
Responsible Gaming Tools & Limits
We provide responsible gaming tools in Canada so you can set boundaries before habits drift. Deposit limits, session clocks, and cooling-off periods can be activated directly from your dashboard.
Once enabled, these settings apply immediately and stay in effect until the selected term ends. For longer breaks, time-out options can run from 24 hours to several weeks, and self-exclusion can be set for a fixed period or permanently where required by Canada law.
Customer Support & Disputes
Support is available 24/7 to help with questions about account activity, bonuses, or transfers in CAD. If a concern is not resolved through initial support, you can request escalation and keep records of communications.
If the issue remains open after the stated handling window, usually 7 working days, you can request a reference number and pursue external mediation through the appropriate routes in Canada.
Age Requirements & Account Security
Our service is for adults only, and the minimum age is 18. Attempts to bypass age checks can lead to account suspension, frozen transactions, and loss of winnings.
Protect your access by using strong passwords and enabling extra security when available. We recommend changing your password every 90 days, reviewing login history, and avoiding public Wi-Fi for sign-ins.
If you would like to proceed, start by completing verification in your dashboard and keeping your details up to date. Support can also guide you through documents, withdrawals, and any account questions.