Privacy Policy for Pure Casino
In Canada, we treat account security as a standard part of using the platform. The information you provide is encrypted from the moment you register and remains protected across sign-in, profile changes, and payments.
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Before funds can move, we require multi-factor authentication (MFA). This extra step reduces the risk of unauthorised access during CAD deposits and withdrawals. We also support two-factor authentication (2FA) for Canadian users who want an added layer of protection.
- Use a unique password and update it regularly.
- Enable two-step verification whenever it is available.
- Never share your login details, including with support staff.
- Review notification settings so alerts stay useful, not noisy.
We also run automated controls that monitor access on an ongoing basis. Only authorised personnel can access personal records through tiered authentication, and access requests are logged to support accountable handling of sensitive data.
Third-Party Data Sharing
We share player data with third parties only when required by law, necessary to complete a transaction, needed for technical support, or used to prevent fraud. Each decision is reviewed to meet Canadian requirements and to minimise what is disclosed. Sharing outside these cases requires your clear permission, unless a public authority requests it.
When we work with technical partners such as payment gateways, KYC verification providers, and anti-fraud services, they receive only the information needed to complete a specific task. Contractual obligations require partners to meet our privacy and security standards. If a provider operates outside Canada, we apply strict transfer checks to protect your rights.
For payments, we use PCI DSS-certified gateways for deposits and withdrawals. Transaction data remains encrypted and is accessible only to authorised financial staff and the partners needed to process payments. Marketing and other departments cannot view these private transactions.
Request Handling at a Glance
| Request Type | Min–Max (CAD) | Timing & Notes |
|---|---|---|
| Account data export (My Data → Export) | N/A | Via logged-in dashboard |
| Account/profile updates (contact info, marketing preferences) | N/A | Any time via user dashboard |
| Account deletion request (written request via secure support form) | Must withdraw remaining balance in $ before erase | Within 30 days (unless law requires longer retention) |
| Deposits & withdrawals (payment processing) | Deposits/withdrawals in $ | Before money can be moved: multi-factor authentication (MFA) required |
| Suspicious activity handling (login/payment anomalies) | N/A |
|
| Third-party sharing (only when required/needed) | N/A |
|
| Identity verification (KYC/AML service providers) | N/A | Kept for as long as the law says |
| Payments data handled by payment processors (PCI DSS) | Only deposits and withdrawals in the $ | Transactional period |
| Compliance logs shared with auditors/regulators | N/A | Required by law to keep |
Information We Collect & Retain
We collect and store information generated through normal use of the platform. During registration, we request details such as your full name, date of birth, email address, phone number, and home address. When you make financial transactions, the system processes payment details such as card numbers, e-wallet IDs, or bank account numbers.
We also monitor browsing activity to improve services and resolve technical issues. This can include IP addresses, browser type, device identifiers, operating system details, access times, and interaction logs. We protect this data in transit and at rest using strong encryption protocols and secure data centres.
- Enter personal information through secure HTTPS forms.
- Use your dashboard to review and update account details.
- Adjust sharing settings to limit non-essential processing.
- Use the support widget after logging in for data requests.
We follow data retention rules so information is deleted after required legal timeframes, unless you request earlier deletion. Payment records may be kept as long as anti-money laundering laws require, and account profiles remain active until you close them or local authorities require closure.
If you want a copy of your stored records, you can use the export option in “My Data.” Downloadable files are prepared within 72 hours to protect privacy and follow handling requirements. If you need corrections, authorised staff verify identity using multi-factor authentication before changes are made.
Preventing Unauthorised Access
We use layered security to reduce the chance of unauthorised access across accounts and transactions. Anti-fraud algorithms analyse behaviour in real time and flag unusual activity quickly. When a session looks suspicious, we can pause it until the account holder confirms actions.
We also send instant alerts for logins you do not recognise or suspicious payment activity. Session management can log users out automatically after extended inactivity or when access occurs from an untrusted network. If something appears abnormal, we may temporarily lock the account and start a full review.
We conduct regular security audits and maintain logging mechanisms across systems. Intrusion detection looks for suspicious commands, privilege escalation attempts, and large data exports. In line with Canadian law, attempted breaches are reported to local authorities right away.
If you decide to delete your account, submit a written request through the secure support form. Deletion is completed within 30 days unless legal retention obligations apply, and you must withdraw any remaining balances in CAD before the erase. For a safer experience, keep MFA enabled and review your notification settings periodically.
This website is intended for users aged 18 and older.